Return & Refund Policy

Please make sure that you raise an exchange request within 2 days of the product delivery.

To raise an exchange request, please follow the instructions below:

• Step 1: Mention your order ID and send a photograph of the package to info@brigadepetcare.com / Drop us a message on Whatsapp or feel free to call us at +91 85531 56392 for any queries.
• Step 2: We will send our perosnal to pick up the product from you. Please make sure that the product is unused with all tags intact.
• Step 3: Once we receive your product at the store and conduct a quality check, we will either offer you an exchange or store credit, in accordance with our policy.

Note that in case the product for exchange is unavailable, we will offer you store credit and keep you posted on when the item is back in stock.

We will NOT accept returns or exchanges for the following items (unless received damaged or spoilt):

• Edible and perishable items like food, treats etc
• Beds, play pens and crates
• Dog Toys & Cat Toys
• Items purchased during sales
• Face Masks
• Dog Pads/Diapers
• Medicines & Supplements

Returns and exchanges will also not be accepted in the following circumstances:

• If request is initiated after 3 business days of order delivery
• Product is used or altered
• Product is damaged due to misuse/overuse by the customer
• Returned attempted without original packaging including, price tags, labels, original packing, and other accessories or if original packaging is damaged

• You can get store credit when you want to exchange an item.
• We prefer immediate exchanges but in special circumstances, we can extend store credit for the span of one month.

We keep a very eye on our goods and are careful not to stock or ship products that have passed their expiry date. If damage has occurred in transit, do get in touch with us on info@brigadepetcare.com within 24 hours of your delivery.

You can make a cancellation by calling us at +91 85531 56392